Refund policy

At Brandon, we want to ensure your satisfaction with your purchase. If you need to return or exchange an item, please follow these guidelines:

Inspecting Your Order

- Carefully check all items upon receipt

Damaged or Incorrect Items

- Contact us within 2 days of receipt if you receive an incorrect or damaged item
- Ensure the item is in its original condition and packaging

Refunds and Exchanges

- For all other refunds or exchanges, contact us at enquiry@brandon.com.au
- Ensure the item is in its original condition and packaging

Restocking Fee

- A 15% restocking fee applies to all goods returned due to change of mind
- This fee covers the extra time and cost incurred by our warehouse and sales team to handle the return and restock the item

Additional Costs

- Delivery and return delivery charges still apply
- You will need to provide proof of purchase

Contact Us

- For further information or to request a refund or exchange, please email us at orders@brandon.com.au