At Brandon Industries, we stand behind the quality of our products and are committed to providing you with exceptional service and support. Generally, our products carry a warranty period of 12 months. Some manufacturers offer options to extend this up to 5 years.

Warranty Exclusions
The following are specifically excluded from warranty provision:

1. Excluded Items: Toaster elements, light/LED/fluorescent tubes or globes, infra-red tubes, quartz tubes, any glass items, or damage to cutting blades.
2. Improper Installation: Damage due to improper installation, connection to incorrect gas or voltage, poor-quality water, or equipment damaged in transit or by accident, alteration, negligence, abuse, misuse, or as a result of unauthorized repair, or use of unauthorized spare parts.
3. Contrary Operation: Damage to or deterioration of equipment operated or maintained contrary to operating and/or installation instructions.
4. Cleaning: Routine cleaning of equipment is not covered.
5. Adjustments and Conversions: Voltage or gas conversions, pilot light adjustments, or thermostat calibrations.
6. Additional Costs: Travel costs, overtime rates, freight/carriage to or from the manufacturer’s warehouse or authorized repairer for warranty claims. Warranty work is performed weekdays between 8:30 AM and 4:30 PM.

Buyer’s Responsibility
Before requesting a repair under this warranty, please ensure:

• Operation: Equipment is operated and maintained per the supplied manuals.
• Installation: Equipment is correctly installed, including proper connections to electricity, gas, water, drainage, and any required chemicals.

Warranty Terms

• Generally, all equipment is warranted against defects in material and workmanship for 12 months from the purchase date.
• The warranty period is not renewed or extended due to a warranty repair or replacement.
• The warranty is non-transferable and applies only to the original buyer.
• Unauthorized disassembly, alterations, or modifications void the warranty.
• Warranty claims must meet the outlined conditions and be performed by authorized service providers.

Warranty Exclusions
This warranty does not cover:

• Improper installation or commissioning.
• Operation, use, or maintenance contrary to provided instructions, including cleaning.
• Use of unauthorized chemicals.
• Accidental damage, misuse, negligence, or failure to take reasonable care.
• Use outside specified environmental conditions.
• Damage from blocked drains, pipes, pilots, injectors, and burners.
• Corrosion or limescale damage.
• Use of unauthorized parts.
• Damage caused by rodents or insects.

Making a Warranty Claim
If a product fails within the warranty period:

1. Stop using the product and store it safely.
2. Contact the importer or manufacturer immediately.
3. Provide proof of purchase and respond promptly to diagnostic questions.
4. The importer or manufacturer may require credit card details for non-warranty repairs or additional fees.

Costs of Obtaining Warranty Service
Additional fees apply for:

• Service outside normal working hours or on public holidays.
• Service outside the service area.
• Additional costs such as accommodation, transport, site inductions, and freight.
• Poor access and waiting time.
• Current rates for additional fees can be obtained from the importer or manufacturer.

Other Rights

The benefits of this warranty are additional to other rights and remedies under Australian Consumer Law. Our goods come with guarantees that cannot be excluded under this law. You are entitled to a replacement or refund for major failures and compensation for reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.